Summary
UP TO 100 Jobcentre Plus call centre workers went on strike yesterday to dispute the obsession with targets at the expense of providing good quality customer service.
Only an estimated 30 out of 130 people turned up to work at the Contact Centre Directorate on the Europarc. Louise McElhone, branch team co-ordinator, joined hundreds of protestors nationwide and said the workforce wants "more respect".See the full content of this document
Extract
Striking Jobcentre Workers Demand 'More Respect'
She said: "We are bound by strict ...
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